When you’re making sales calls and speaking with a receptionist, or a decision maker, it’s important to remember and use their name.
We all like hearing our name, as it shows that we’ve been heard, acknowledged and seen. Who doesn’t want to feel that?
If we want the receptionist to help us, for example, using their name is going to win some brownie points.
Don’t overdo it though, as overuse is as bad as not using someone’s name.
So, find the balance, remember the person’s name and use it well in your conversations, and you will find it helps create rapport and develop relationships. It is obvious really, we wouldn’t think twice about this in a personal setting, but it can be overlooked when talking about sales calls.
If we can help at all with your telemarketing and generating great sales leads, please get in touch with us via the contact us form on our website and we will get back to you for a conversation.
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